Who is The Business Incentives Group Limited

The Business Incentives Group Limited (The BiGroup) is a company registered in Scotland under company number 347 368. Our registered office is at C/o Henderson Loggie, 90 Mitchell Street, Glasgow, G1 3NQ. The BiGroup specialise in producing and supplying high-quality merchandise, sports and leisure-wear and are committed to making online retail an enjoyable and simple experience.

The Tennent's Store is owned and operated by The BiGroup under license..

How can I contact you?

By telephone, Monday-Friday between 9.30am and 5.30pm, local UK time. Customers should call +44 (0) 333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

You may also write to us at the following address: Tennent's Store, C/o The BiGroup Limited
The Warehouse
160 Wishart Street
Glasgow, G31 2HT.

How long will it take my goods to arrive?

We aim to despatch most orders within 3-5 working days, however during certain busy periods it may take slightly longer to prepare your order. Personalised and embroidered products require up to 10 days for despatch.

How much is postage and packing?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Postage and packaging depends on the size of your order, and your location. The costs cover postage to the specified location and a handling charge to cover packaging.

Orders to the United Kingdom are sent First Class by Recorded Delivery. To enable us to ensure your products arrive with you safely, all our orders are sent via recorded delivery.

Orders to Europe, The United States and the rest of The World are sent by Royal Mail Airsure.

How do I place an order?

Ordering on line is easy. You simply place the items you require in your shopping cart by clicking on "Add To Cart" whenever you see an item you would like to buy. Adding an item to your shopping cart does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time in the shopping cart by clicking on "My Basket" prominently displayed on most screens. Once you have found all the items you need, go to the checkout where we will ask you to confirm your password and e-mail details if previously registered, or register by providing these details; and then pay for your purchases by following the simple instructions given there. When you have completed the checkout details you will be shown a "Final Order Summary".

For security all payment information is processed offsite on WorldPay's Secure payment gateway. Tennent's Store does not collect or store your credit card information.

What about prices and VAT, exchange rates, and so on?

All prices on the web site are quoted in GBP (£), and include VAT (European Community Value Added Tax).

Refunds (where appropriate) of any VAT amount charged when goods are exported outside of the European Community, is the responsibility of the customer.

What payment methods do you accept?

The following credit are acceptable as payment for orders via this website: Visa, Visa Debit, Visa Electron, Master Card,Diners Club, JCB, Solo and Paypal. All payments are powered by RBS WorldPay.

What are the cancellation, returns and exchange procedures?

We want you to be pleased with your purchases from Tennent's Store so we guarantee to refund any item you are not completely happy with when you return it to us in a re-saleable condition within 14 days of receipt. If an item is faulty or damaged we will replace or refund the item within 30 days. Please read our Deliveries & Returns page for more information.

How do I make a comment or lodge a complaint?

If you have any comments or complaints about this web site or any of the products supplied to you, please contact us by phone Monday-Friday between 9.30am and 5.30pm local UK time. Customers should call +44 (0) 333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

In the event of a serious complaint, please write to Tennent's Store, C/o The BiGroup Limited
The Warehouse
160 Wishart Street
Glasgow, G31 2HT.

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